We understand that life - and health - can be unpredictable. Our aim is to be as fair and supportive as possible, whilst also protecting appointment times for all patients.

Booking your appointment

Appointments are reserved especially for you and are designed to feel calm, collaborative, and unhurried.

A 50% deposit is required to secure your booking. Payment details will be provided at the time of booking, and your appointment will be confirmed once the deposit has been received.

The remaining balance is payable at your appointment.

Rescheduling or cancelling your appointment

We kindly ask for as much notice as possible if you need to reschedule your appointment.

• More than 72 hours’ notice, you can transfer the deposit to a newly scheduled appointment or receive a full refund.

• Between 48 hours’ and 72 hours’ notice, you can transfer the deposit to a newly scheduled appointment or receive a 50% refund.

• Less than 48 hours’ notice, the full deposit will be retained. Transferring the deposit to a newly scheduled date is strictly at the sole discretion of the clinic.

Missed appointments/Did Not Attend

If you fail to attend your appointment and we cannot contact you, your deposit will be retained.

If we are able to contact you and you wish to reschedule, transferring the deposit to a new appointment is entirely at the sole discretion of the clinic.

Late arrival

If you arrive late, please let us know as soon as possible. If you have not arrived within 10 minutes of the scheduled appointment time, we will attempt to contact you. We will do our best to support you within the remaining time available. Your session may need to be shortened to avoid impacting other patients, and the full appointment fee will still apply.

If we are running late, we will always aim to ensure you receive your full appointment time.

If you are unwell or experiencing symptoms

If you are feeling unwell with symptoms such as flu or other illnesses, we kindly ask that you do not attend your appointment in person.

We recognise that gynaecology symptoms can sometimes make it difficult to leave the house. Where appropriate, your appointment may be converted to a virtual consultation, allowing you to still receive support and guidance without needing to attend in person.

If you feel too unwell to engage in a consultation in any format, please contact us as soon as possible. We will always endeavour to approach these situations with care and understanding.

Exceptional circumstances may be considered at Hera Health’s sole discretion.

In the event that Hera Health has to cancel appointments

If it is necessary for Hera Health to cancel or reschedule an appointment, we will contact you as soon as possible and endeavour to arrange an alternative time at the earliest opportunity. Deposits will be automatically transferrable to the rescheduled appointment, or will be refunded in full if no alternate appointment is arranged.

How to cancel or reschedule

Please contact us via:

• Phone: 07950629093

• Email: victoria@herahealth.co.uk

(We kindly ask that cancellations are not made via social media, as these may not be seen in time.)

Deposit timing

Deposits should be received within 24 hours of booking to secure your appointment. If payment is not received, the appointment may be released.

Future bookings

Repeated late cancellations or missed appointments may require full payment in advance for future bookings.